Privacy Policy

Last updated: April 7, 2026

        The short version: We only collect what we need to tow your vehicle and keep you updated. We encrypt your personal info, we never sell it, and you can opt out of texts anytime by replying STOP.
    

1. Your Phone Number and Text Messages

We do not sell, share, or disclose your mobile phone number or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes.

Your phone number is used only to communicate about your tow or roadside service request. When you check the SMS consent box on our quote page, you agree to receive text messages from RPM's Towing about your active service request only. This includes:

Job status updates (driver assigned, en route, arrived, completed)
Messages from your assigned driver relayed through our business number
Invoice delivery with a secure download link
Scheduling and dispatch updates

Message frequency varies — you will typically receive 3 to 8 messages per service request. Message and data rates may apply.

To stop receiving texts, reply STOP to any message. For help, reply HELP or call us at (908) 271-5474.

The only third party that handles your phone number is our SMS delivery platform (Twilio), which sends the texts on our behalf. They are not allowed to use your number for anything else.

2. What We Collect

When you request a tow or roadside service through our website, we collect:

Your contact info: Name, phone number, and email address
Your vehicle info: Year, make, model, color, license plate number and state
Pickup and drop-off locations: Addresses and GPS coordinates
Service details: Type of service, vehicle condition, accessibility notes
Consent preferences: Whether you opted in to SMS updates and agreed to our privacy policy

If you pay online, your payment is processed by Stripe (cards and Apple Pay) or Coinbase Commerce (cryptocurrency). We never see or store your credit card number. See our Payment FAQ for details on how holds, charges, and receipts work.

3. How We Protect Your Data

We take your privacy seriously. Here is how we protect your information:

Encryption: Your phone number and email address are encrypted using AES-256-GCM (the same standard banks use) before being stored in our database. Even if someone accessed our database, they could not read your contact information without the encryption key.
Secure connections: All data between your browser and our servers is sent over HTTPS (encrypted in transit).
Access controls: Only authorized dispatch personnel and your assigned driver can see your information, and only for the duration of your service.
Temporary links: Invoice download links and driver portal links expire automatically and can only be used once.

4. Who Can See Your Info

We do not sell your personal information. The only people and services that access your data are:

Our dispatch team: To coordinate your service and assign a driver
Your assigned driver: Gets your name, phone number, and pickup/drop-off locations to complete the job
Twilio (SMS delivery): Sends text messages on our behalf — cannot use your data for any other purpose
Our email service: Sends email notifications (status updates, invoices) on our behalf
Stripe (card payments): Processes credit card and Apple Pay transactions on its own hosted checkout page — we never handle your card details
Coinbase Commerce (crypto payments): Processes cryptocurrency payments on its own hosted checkout page

5. Your Email Replies

If you reply to an email from us, your reply is automatically matched to your active job and forwarded to your assigned driver (if they have email forwarding enabled). Your email reply is stored in our system as part of the job's communication history.

6. How Long We Keep Your Data

We keep service records (contact info, job details, invoices) for business and legal purposes. Invoice download links expire after 2 hours. Driver and customer portal links expire after their configured time limit. Photos uploaded during service are retained for 60 days.

7. Your Rights

You can:

Stop texts: Reply STOP to any message from us
Get your data: Contact us to request a copy of everything we have about you
Delete your data: Contact us to request deletion of your personal information
Ask questions: Call us at (908) 271-5474

8. Children

Our services are not for anyone under 18. We do not knowingly collect information from minors.

9. Changes

If we update this policy, we will post the new version here with an updated date.

10. Contact Us

RPM's Towing
Phone: (908) 271-5474
Website: rpmsauto.org/quote